What is this service?
Dizzy Care Network is a platform that matches patients experiencing dizziness with appropriate clinicians based on their specific medical symptoms and the clinician’s area of expertise. Our validated report is sent to the clinician in advance of your match so they can confirm they have the skills and capabilities best suited for your history and symptoms. Our goal is to help you connect with the right specialist who can address your needs most effectively so you can focus on what’s most important–your health!
When is it crucial to seek emergency medical care instead of relying on the Dizzy Care Network?
If you experience any of the following symptoms or conditions related to your dizziness, it is essential to seek immediate medical attention and not use the Dizzy Care Network:
- Sudden severe headache
- Change in mental status, such as confusion
- Slurred speech
- Stumbling or difficulty walking
- Numbness or paralysis of the arms, legs, or face
- Double vision
- Sudden change in hearing
- Severe vomiting
- Chest pain
- Shortness of breath
- Palpitations or a rapid/irregular heartbeat
- Loss of consciousness
- Recent history of head trauma
How does the matching process work when finding me a clinician?
Our advanced AI algorithm developed at Mayo Clinic first matches your reported symptoms and medical history with the expertise of clinicians in our network. We focus on factors like the clinician’s specific experience with similar cases and the feedback they’ve received from other patients. This ensures that the clinicians we suggest have the expertise tailored to your medical needs.
After this primary match, we then provide you with a list of these best-matched clinicians. You can further refine this list based on your personal preferences such as geographical proximity, availability for appointments, and insurance compatibility. This ensures that not only is the clinician highly qualified for your needs, but they also fit your personal and logistical requirements.
Do I get to choose my clinician?
Yes! After the algorithm has matched your symptoms and location to a pool of qualified clinicians, we have implemented a “double-match” process where both the patients and the clinicians both have to agree to set up an appointment. Patients can filter the clinicians based on location, credentials, specialities, ratings, insurance compatibility, and their next appointment availability.
Do clinicians pay to be part of this service?
Yes, clinicians pay to receive the full report including contact information once you have selected them to proceed with an appointment. We have a patient-first approach and there is no way for clinicians to pay to improve their ranking or influence the matching algorithm.
Does the payment from clinicians affect their chances of being recommended to me?
No, the referral fee paid by the clinicians does not influence their chances of being recommended to you. Our algorithm operates independently of these fees and prioritizes matching you with the clinician who is best suited to your medical needs. Clinicians cannot pay to boost their rankings or to be recommended more frequently.
Are there any restrictions on the clinicians in your network?
Our network is open to all qualified healthcare providers specializing in vestibular healthcare, such as Otolaryngologists, Neurologists, Physical Therapists, Audiologists, and Psychiatrists. Clinicians can be disqualified from our network for reasons such as a lapse in license, malpractice, or any action that violates our terms of service.
Will my email be sold or shared with 3rd parties outside our referral service?
IMPORTANT: If you are experiencing severe dizziness symptoms or believe you have a medical emergency, please seek immediate medical attention or call emergency services. Do not rely on email or website communication for urgent medical concerns.