What is your refund policy?
Dizzy Care Network is designed to connect individuals with dizziness with clinicians who have the experience to help. Because each patient connection involves platform use, report generation, and matching support, we generally manage concerns through account credits rather than refunds. We understand that unusual situations can happen. If something does not seem right, we are happy to review it.
When may an account credit be considered?
An account credit may be considered when there is an issue related to billing, platform performance, or the connection process.
Examples may include:
- A duplicate charge
- A billing error
- A patient connection affected by a platform issue
- Incorrect system information that affected the connection
- Another issue related to Dizzy Care Network’s process or technology
Are credits provided for every patient connection concern?
Not every concern will qualify for a credit, but we will review requests fairly.
In general, credits are not typically issued when a patient decides not to schedule, cancels an appointment, does not attend, or chooses to seek care elsewhere. These situations can happen in clinical practice and are often outside the control of Dizzy Care Network.
Credits are also not typically issued based only on the final clinical diagnosis or treatment outcome. Clinicians remain responsible for the formal evaluation, diagnosis, treatment plan, scheduling policies, and patient communication.
Why does Dizzy Care Network use credits instead of refunds?
Credits allow us to address eligible issues while keeping the platform consistent and sustainable for participating clinicians. They also help us resolve concerns without interrupting ongoing access to the network.
How do I request a credit review?
If you believe there was a billing issue, platform issue, or concern with a patient connection, please contact Dizzy Care Network support and request a credit review.
Please include the clinician name, clinic name, patient connection date, and a brief explanation of the concern. Our team will review the request and follow up.